Privacy Policy for Mukamba Gateway

Information We Collect

We may collect the following types of information:

1. Personal Information

• Name, email address, phone number, and identification documents (e.g., ID, passport, or driver's license).
• Account details required for creating, verifying, and managing your profile.

2. Property Information

• Details of properties listed by admin, including descriptions, location, and images.
• Saved property preferences and search history.

3. Financial Information

• Payments and transaction details, including payment terms, installment schedules, and supporting documents.

4. Technical Data

• IP address, browser type, device information, and usage logs.
• Cookies and tracking technologies for user experience and analytics.

How We Use Your Information

We collect and use your information for the following purposes:

• To provide, customize, and improve our services.
• To verify your identity and manage your account.
• To process payments, offers, and property transactions securely.
• To communicate with you about updates, support, or marketing (if opted-in).
• To detect, prevent, and address technical issues, fraud, or unauthorized activity.
• To comply with applicable laws and regulations, including property ownership and financial reporting requirements.

Data Sharing

We do not sell your data. However, we may share your personal information under the following circumstances:

1. Trusted Third-Party Providers

With service providers who help us operate the platform, such as hosting providers, payment processors, or verification services.

2. Legal Compliance

When required by law, regulation, or legal process.

3. Business Transfers

In connection with a merger, acquisition, or sale of our business assets, your data may be transferred as part of the transaction.

Data Storage and Security

We are committed to safeguarding your data using industry best practices:

• Data is stored securely in encrypted cloud environments.
• Access to sensitive information is restricted to authorized personnel only.
• Users can request deletion of their data at any time, subject to legal retention requirements.

User Rights

As a user of Mukamba Gateway, you have the following rights regarding your personal information:

• Access, Correct, or Delete Data: You may request access to, correction of, or deletion of your personal data.
• Withdraw Consent: You can opt out of receiving marketing communications.
• Raise Complaints: If you believe your privacy rights have been violated, you can contact us or file a complaint with the appropriate regulatory authority in Zimbabwe.

Cookies

We use cookies and similar technologies to improve your browsing experience. These cookies help us with:

• Session management.
• Analytics to understand user behavior and improve the platform.
• Enhancing functionality for a seamless experience.

You may disable cookies in your browser settings; however, some features of the platform may not function properly if cookies are disabled.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated version will be posted on this page with a revised effective date.